Terms of service

Terms of Service

Welcome to our store. By accessing or placing an order through this website, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. General

These Terms of Service apply to all visitors and customers of this store. By using this website, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. We reserve the right to update or amend these terms at any time without prior notice. Continued use of the site following any changes constitutes your acceptance of the revised terms.

2. Products

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction at our discretion. Product images are for illustrative purposes only and may vary slightly from the physical product. We have made every effort to display colours as accurately as possible; however, we cannot guarantee that your monitor or device will display colours accurately.

3. Pricing

All prices are displayed in British Pounds (GBP) and are inclusive of any applicable taxes. We reserve the right to change prices at any time without notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and will notify you as soon as possible.

4. Orders

By placing an order, you are making an offer to purchase the product(s) listed. We reserve the right to accept or decline your order at any time prior to dispatch. You will receive an order confirmation email once your order has been placed. This does not constitute acceptance of your order; acceptance occurs at the point of dispatch.

5. Payment

We accept all major credit and debit cards, as well as other payment methods displayed at checkout. All transactions are processed securely. We do not store any payment card details.

6. Shipping & Delivery

Please refer to our Shipping Policy for full details regarding processing times, estimated delivery windows, and tracking information.

7. Returns & Refunds

Please refer to our Return & Refund Policy for full details regarding eligibility, the returns process, and how refunds are issued.

8. Intellectual Property

All content on this website, including but not limited to text, images, logos, and graphics, is the property of this store and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this site without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or the purchase of our products. Our total liability shall not exceed the value of the order in question.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions regarding these Terms of Service, please contact us at:
Email: sales@eleanorandwren.com
Support hours: Monday to Friday, 9:00am – 6:00pm (GMT)